aidemia--modules-lessonplan_request	Titles of parts of the lesson must be formatted as headings
What to create	Lesson script
Which subject	English as second
What topic	Business sales call with a Purchasing Manager
What length (min)	60
What age group	Doesn't matter
Include homework
Include images descriptions
Any other preferences	On line class. James the tutor. Emma the student

Lesson Script: Business Sales Call with a Purchasing Manager

Duration: 60 minutes
Subject: English as a Second Language
Tutor: James
Student: Emma

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Objectives

By the end of this lesson, you will be able to:

1. Understand the structure and key elements of a sales call.
2. Use appropriate vocabulary and expressions for business calls.
3. Role-play a sales call with a Purchasing Manager.

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Introduction (5 minutes)

James:
Hello Emma! Today, we’re going to practice a business sales call. You will take on the role of a Purchasing Manager, and I will be a salesperson trying to sell our product.

Emma:
Sounds good, James! What product are we selling?

James:
Let’s say we are selling eco-friendly packaging solutions. It’s important to sell our unique value while understanding the needs of the Purchasing Manager.

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Overview of a Sales Call Structure (10 minutes)

James:
A successful sales call typically follows this structure:

1. Introduction
   Greet the Purchasing Manager and introduce yourself and your company.

2. Needs Assessment
   Ask questions to understand the needs of the Purchasing Manager.

3. Pitch
   Present your product and how it meets their needs.

4. Handling Objections
   Address any concerns or questions the Purchasing Manager might have.

5. Close the Sale
   Encourage them to take the next step.

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Vocabulary and Expressions (10 minutes)

James:
Here are some useful expressions to use during your call:

• Introduction:
  "Hello, my name is [Your Name] from [Your Company]. I'm glad to connect with you."

• Needs Assessment:
  "Could you share what packaging solutions you currently use?"
  "What challenges are you facing with your current vendor?"

• Pitch:
  "Our eco-friendly packaging can reduce your carbon footprint while saving costs."

• Handling Objections:
  "I understand your concern about pricing; let me explain how the long-term savings can outweigh initial costs."

• Closing:
  "Would you be interested in setting up a trial order?"

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Role-Play Scenario (25 minutes)

Step 1: Introduction (5 minutes)

James:
Let’s start our role-play. I’ll begin the call now.

Phone ringing...

James (as the Salesperson):
"Good morning! This is James from EcoPack Solutions. Is this Emma, the Purchasing Manager?"

Emma (as Purchasing Manager):
"Yes, this is Emma. How can I help you, James?"

Step 2: Needs Assessment (5 minutes)

James:
"Thank you for taking my call. I wanted to learn about your current packaging needs. What solutions are you using right now?"

(Emma responds)

Step 3: Pitch (5 minutes)

James:
"Based on what you've shared, I think our eco-friendly packaging can significantly help you. Let me tell you about some features..."

(James presents features while Emma asks questions)

Step 4: Handling Objections (5 minutes)

James:
"That's a valid concern. Many of our clients had similar worries, but after switching to our solutions, they noticed..."

(Emma raises objections that James handles)

Step 5: Closing (5 minutes)

James:
"Would you like to set up a trial order to see how our packaging works for you?"

(Emma concludes the role-play)

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Feedback and Discussion (5 minutes)

James:
Great job, Emma! Let’s discuss what went well and where you think you could improve...

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Homework Assignment (5 minutes)

Tasks:

1. Write a short reflection (150-200 words) on your experience during the role-play. What did you learn?
2. Create a script for a sales call using the structure we discussed. Make sure to include at least three objections and your responses to them.
3. Research one eco-friendly packaging solution and summarize how it can benefit businesses.

Answers Guide:

• Reflection should include personal insights and learning points related to the sales call.
• The script should follow the learned structure and include objections with logical responses.
• The summary should detail features, benefits, and potential cost savings of the researched packaging solution.

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James:
Thank you for today's participation, Emma. I look forward to reading your homework next time! See you soon!

Emma:
Thank you, James! See you!

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End of Lesson Script