aidemia--modules-lessonstartideas_type	Give a creative idea how to begin a lesson
Which subject	Hospitality & catering
What age group	Year or Grade 10
What topic	Professional expectations
Quantity	1
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Lesson Introduction: Professional Expectations in Hospitality & Catering

Opening Scenario: The Unexpected Guest

Imagine this: You are the head server at a high-end restaurant, and it's Friday night—the busiest time of the week. As you rush to your station, you overhear a guest expressing disappointment about their reservation. They are a well-known food critic, and their experience tonight could determine your restaurant's future.

How do you handle this situation? What professional expectations come into play?

Objectives:

• To identify and understand the professional expectations in the hospitality and catering industry.
• To explore how these expectations affect customer satisfaction and business reputation.
• To develop strategies for meeting and exceeding professional expectations in real-life scenarios.

Engage the Class:

1. Think-Pair-Share Activity:

   • Think: Give students a minute to think about what professional expectations they believe are essential in hospitality and catering.
   • Pair: Have them pair up with a partner to discuss their thoughts for 3-5 minutes.
   • Share: Invite pairs to share their ideas with the class.

2. Video Clip: Show a short video (2-3 minutes) featuring a real-life scenario in a restaurant setting where expectations were either met or exceeded. Discuss how professional expectations influenced the outcome of the incident.

Transition:

Now that we've put ourselves in the shoes of a hospitality professional facing pressure, let’s discuss what those professional expectations truly are and why they are vital to our success in the industry.

Key Discussion Points:

• Definition of Professional Expectations
• Impact on Customer Experience
• Examples of Expectations in Different Roles (Servers, Chefs, Managers, etc.)

By understanding and adhering to these expectations, we not only enhance our own skills but also contribute positively to the overall success of our establishment. Let's dive deeper into what these expectations entail!