| Lesson start ideas | Give a creative idea how to begin a lesson |
| Which subject | No subject |
| What age group | Year or Grade 6 |
| What topic | Customer Service |
| Quantity | 1 |
| Any other preferences |
Today, we’re going to dive into the world of customer service and learn how each of us can be customer service superheroes!
Imagine this scenario:
You and your friends are at home on a Friday night, excited to order your favorite pizza. You place the order with a local pizza shop, but after an hour, your pizza still hasn't arrived. You start to get hungry and impatient. Just then, the doorbell rings!
But when you open the door, it’s not the friendly delivery person—it’s the angry restaurant owner! He tells you that the delivery person got lost and he’s sorry for the inconvenience. However, he doesn't offer any solution to make it better.
Questions to ponder:
Now that we’ve set the scene, let’s brainstorm how to be great in customer service!
Form Groups: Split the class into small groups and assign each group a role (Customer, Employee, or Manager).
Role-Playing: Each group will create a short scene where a customer has a problem and the employees/management must find a way to resolve it positively.
Share and Discuss: After a few minutes, each group will present their skit. Then, we'll discuss:
As we explore customer service, remember: Every interaction is an opportunity to turn a frustrated customer into a happy one! By the end of our lesson, you'll understand key skills that make a customer service superhero.
Now, let’s jump into our lesson and see how we can all become heroes in customer service! 🌟