| Full lesson | Create for a teacher a set of content for giving a lesson, beginning with the lesson plan. Each new block of materials must begin with an H1 heading (other subheaders must be H2, H3, etc). When you describe required pictures, write those descriptions in curly brackets, for example: {A picture of a triangle} |
| Which subject | Hospitality & catering |
| What topic | Human Resources |
| What length (min) | 30 |
| What age group | Year or Grade 11 |
| Class size | 20 |
| What curriculum | |
| Include full script | |
| Check previous homework | |
| Ask some students to presents their homework | |
| Add a physical break | |
| Add group activities | |
| Include homework | |
| Show correct answers | |
| Prepare slide templates | |
| Number of slides | 5 |
| Create fill-in cards for students | |
| Create creative backup tasks for unexpected moments |
Human Resources in Hospitality & Catering
Year 11
Hospitality & Catering
30 minutes
20 students
This lesson aligns with the national curriculum standards for Hospitality & Catering, focusing on human resources management and its application within the hospitality industry.
| Step Number | Step Title | Length | Details |
|---|---|---|---|
| 1 | Introduction | 5 minutes | Briefly introduce the topic of human resources and its importance in the hospitality sector. |
| 2 | Key Roles Discussion | 10 minutes | Discuss key roles within HR using the projector. Highlight responsibilities and skills needed. |
| 3 | Printable Card Activity | 5 minutes | Distribute printable cards to students. Instruct them to fill in their understanding of HR roles. |
| 4 | Group Discussion | 5 minutes | Facilitate small group discussions on HR topics relevant to hospitality. Encourage sharing ideas. |
| 5 | Collect & Check Cards | 3 minutes | Randomly check the cards filled by students, ensuring understanding of the concepts. |
| 6 | Homework Assignment | 2 minutes | Assign homework related to the topic without asking for presentations, ensuring engagement. |
This lesson plan ensures an engaging, interactive environment while covering essential concepts in human resources specific to the hospitality industry.
“Good morning, everyone! Today, we’re going to delve into an essential component of the hospitality industry—Human Resources. Understanding human resources is crucial because it helps ensure that a hospitality business runs smoothly and efficiently. Can anyone tell me why human resources might be important in hospitality? Great! We’ll explore its significance and key functions throughout our lesson today.”
“Now, let’s shift our focus to the key roles within the human resources department in hospitality. I’m going to use the projector to show you a presentation. As I go through each role, I want you to think about the responsibilities and skills that are required for these positions.
(Show slides on key HR roles such as HR Manager, Recruitment Officer, Training Coordinator, etc.)
‘For example, the HR Manager is responsible for overseeing the entire HR department, ensuring efficient processes from hiring to employee relations. What skills do you think are important for an HR Manager? Excellent responses! Communication, leadership, and problem-solving are definitely key.
Let’s move on to our next role: the Recruitment Officer. What do you think their primary responsibilities entail? Yes, they handle job postings, screen applications, and interview candidates. Being personable is vital in this role, wouldn’t you agree?”
“Now it’s time for you to get involved! I have some printable cards that I’ll be handing out. Each card has a specific HR role listed on it. I want you to fill in the card with the responsibilities and skills related to that role. You have 5 minutes to complete this task. Remember to think critically about how each role contributes to the hospitality sector.”
(Hand out the cards and circulate the room while students complete the activity.)
“Great job, everyone! Now that you’ve filled in your cards, I want you to break up into small groups. Discuss the roles you filled out and share any additional insights you have regarding their importance within a hospitality setting. Feel free to use examples from your experiences or what you know about the industry. You have 5 minutes for this discussion, and I’ll walk around to listen to your conversations.”
(Walk around and listen to groups, prompting discussions where necessary.)
“Okay, time’s up! I’d like you to hand me your cards now. I’m going to randomly check some of them to ensure you have a good understanding of the HR roles we discussed. While I do this, feel free to ask any questions you might have about human resources or what we’ve covered today.”
(Collect cards and check them, providing quick feedback as necessary.)
“Thank you all for your fantastic contributions today! For your homework, I’d like you to write a brief reflection on the importance of human resources in hospitality. Think about challenges HR might face and how effective HR management can impact a business. Please bring that to our next lesson, and we’ll have a discussion around your reflections. Thank you, and have a great day!”
What are the main responsibilities of an HR Manager in the hospitality industry?
Identify and describe three key skills that are essential for a Recruitment Officer.
Reflect on the importance of effective communication in human resources. How does it contribute to the success of a hospitality business?
In your opinion, what are some challenges that HR professionals face in the hospitality sector? Provide at least two examples.
Choose one HR role discussed in class and explain how it directly impacts employee satisfaction in a hospitality environment.
Discuss how HR management can influence a hospitality business's reputation. What are some key practices that can help achieve this?
How can training and development within the HR department improve service quality in the hospitality industry?
Share an experience (real or hypothetical) where a poorly managed human resources function affected a hospitality business. What were the consequences?
What role does diversity and inclusion play in the hospitality human resources department? Why is it important?
Reflect on your own experiences, if any, with human resources in any environment. What insights can you bring into the lessons learned about HR's role in the hospitality industry?
| Question | Answer |
|----------------------------------------------------------------------------------------------|--------|
| Why is human resources important in the hospitality industry? | |
| What are the responsibilities of an HR Manager? | |
| What skills are essential for a Recruitment Officer? | |
| How does the HR department contribute to the overall efficiency of a hospitality business? | |
| What roles within the HR department did we discuss today? | |
| How can effective HR management impact a hospitality business? | |
| What challenges might human resources face in the hospitality sector? | |
| Why is being personable important for a Recruitment Officer? | |
| What are some key functions of the human resources department? | |
| How do you think effective communication skills can benefit the HR department? | |