| Full lesson | Create for a teacher a set of content for giving a lesson, beginning with the lesson plan. Each new block of materials must begin with an H1 heading (other subheaders must be H2, H3, etc). When you describe required pictures, write those descriptions in curly brackets, for example: {A picture of a triangle} |
| Which subject | English |
| What topic | Accueillir un visiteur à l accueil d’un hôpital |
| What length (min) | 30 |
| What age group | College |
| Class size | 20 |
| What curriculum | |
| Include full script | |
| Check previous homework | |
| Ask some students to presents their homework | |
| Add a physical break | |
| Add group activities | |
| Include homework | |
| Show correct answers | |
| Prepare slide templates | |
| Number of slides | 5 |
| Create fill-in cards for students | |
| Create creative backup tasks for unexpected moments |
Accueillir un visiteur à l'accueil d’un hôpital
College
English
20 students
30 minutes
| Step Number | Step Title | Length (minutes) | Details |
|---|---|---|---|
| 1 | Introduction | 5 | Briefly introduce the topic and objectives. Discuss the importance of welcoming visitors in a hospital context. |
| 2 | Vocabulary Introduction | 7 | Introduce key vocabulary (e.g., welcome, visitor, information desk). Use visual aids and engage students in repeating and discussing terms. |
| 3 | Role-Play Instructions | 3 | Explain the role-playing activity. Divide students into pairs and assign roles: receptionist and visitor. |
| 4 | Role-Play Activity | 10 | Students practice welcoming a visitor in pairs using the vocabulary and phrases discussed. Monitor and provide assistance as needed. |
| 5 | Debriefing | 3 | Gather students to discuss their experiences during the role-play. What went well? What can be improved? |
| 6 | Homework Assignment | 2 | Assign homework related to the lesson's vocabulary. Explain that they will submit it by next class without presentations. |
"Good morning, everyone! Today, we are going to learn about a very important topic: how to welcome a visitor at a hospital reception. This is a crucial skill, especially for those of you interested in careers in healthcare or customer service. By the end of this lesson, you'll be familiar with the key vocabulary related to our topic, and you will have the opportunity to practice your conversational skills and etiquette. Let’s get started!"
"Now, let’s dive into some key vocabulary that you will need during our activities today. I will write some words on the board: 'welcome', 'visitor', 'information desk', and 'hospital'. Please take a moment to look at these terms.
Can anyone tell me what 'welcome' means? Yes, it means to greet someone in a friendly way. Good! Now, let's repeat these words together.
[Write each word on the whiteboard and have the class repeat after you. Engage the students by asking them to form sentences using these words.]
Great! Remember, these words will help you when you are speaking to visitors at the hospital."
"Now that we have our vocabulary, it’s time for some fun! We will have a role-playing activity. I want you to pair up with a partner. One of you will be the receptionist and the other will be the visitor.
As the receptionist, your job is to greet the visitor and offer assistance. The visitor will ask questions like how to find a certain department or where to wait.
You will have three minutes to practice this exchange. Don't forget to use the vocabulary we just discussed! Ready?"
"Okay, let’s begin the role-play! Please start now. Remember to speak clearly and politely. If you are stuck, don't hesitate to ask your partner for help or check the vocabulary on the board. I will be walking around to listen in and provide assistance as needed. Enjoy your practice!"
[Circulate around the classroom to monitor students, providing support and correcting any mistakes.]
"Time’s up! Let’s regroup. I would love to hear about your experiences during the role-play. What did you enjoy the most? What challenges did you face?
[Encourage students to share their thoughts. Acknowledge their participation and provide feedback.]
Excellent insights! It’s important to remember how to handle different situations with visitors in a calm and welcoming manner."
"Before we wrap up, I want to give you a homework assignment related to our lesson today. Please create five sentences using the vocabulary we learned about. You will need to submit this by our next class. This assignment won’t require any presentations, just written work.
If you have any questions while doing the assignment, feel free to reach out to me. Thank you for your participation today, and I look forward to seeing your homework!"
What does the term 'welcome' mean in the context of greeting a visitor at a hospital?
List the four key vocabulary words introduced in the lesson and provide a sentence for each one.
Describe a scenario where you would need to use the word 'information desk'. What would you say to a visitor in that situation?
Imagine you are the receptionist. Write a short dialogue between yourself and a visitor who is looking for the surgery department. Use at least three vocabulary words from the lesson.
Reflect on the role-play activity. What strategies did you use to greet your partner? How did you ensure that the visitor felt welcomed?
Why is it important to handle visitors with calmness and courtesy in a hospital setting? Provide an example to support your answer.
Create a list of additional questions a visitor might ask when they arrive at a hospital. How would you respond to one of those questions?
In your own words, explain why effective communication is vital for hospital receptionists. What skills are necessary for this role?