aidemia--modules-lessonstartideas_type	Give a creative idea how to begin a lesson
Which subject	Hospitality & catering
What age group	Year or Grade 11
What topic	Professional expectations
Quantity	1
Any other preferences

Introduction to Professional Expectations in Hospitality and Catering

Lesson Hook: The Real-Life Check-In

Objective:

To introduce students to the key professional expectations in the hospitality and catering industry.

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The Scenario

Imagine you are a guest checking into a luxurious hotel, filled with anticipation for your relaxing vacation. You step up to the front desk where the receptionist greets you with a warm smile, but something feels off. Instead of the usual courteous and engaging conversation, the receptionist looks at you with a disinterested expression, barely making eye contact. How does this make you feel as a guest?

Reflective Prompt

1. Think-Pair-Share: Spend a minute reflecting individually on your feelings as a guest in this situation. Then, pair with a partner to discuss your thoughts. What professional expectations do you think were not met? How might this affect the hotel’s reputation and your experience?

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Transition to Lesson Content

Now that you've visualized this scenario, you may recognize the importance of meeting professional expectations in hospitality and catering. Today, we’ll explore what these expectations entail and how they can positively or negatively impact the guest experience.

Key Areas of Focus:

• Communication Skills: Understanding the importance of clear and respectful communication.
• Appearance and Grooming: Learning how professional appearance affects guest perceptions.
• Punctuality and Reliability: Discovering why being on time and dependable matters.
• Customer Service: Discussing the significance of going above and beyond for guests.

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Activity Overview

With this context in mind, we’ll break up into small groups. Each group will be assigned an expectation to brainstorm the dos and don'ts of that area. Let’s dive deep and prepare to share your findings with the class!

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By starting the lesson with an engaging and relatable scenario, students are encouraged to think critically about professional expectations in the hospitality and catering field. This interactive introduction sets a tone for the importance of professionalism in their future careers.