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Which subject	English
What topic	Complaint letter
What length (min)	30
What age group	Adult courses
Class size	20
What curriculum
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Ask some students to presents their homework
Add a physical break
Add group activities
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Prepare slide templates
Number of slides	5
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Lesson plan

Lesson Plan: Complaint Letter Writing

Topic

Complaint Letter

Objectives

• To understand the structure and format of a complaint letter.
• To practice writing a complaint letter using appropriate language and tone.
• To enhance students' ability to express grievances clearly and respectfully in written form.

Materials

• Whiteboard and markers
• Sample complaint letters (printed)
• Writing prompts for complaint letters
• Pens and paper for each student
• Projector (optional for showing examples)

Grade/Age Group

Adult courses (18+)

Subject

English

Duration

30 minutes

Class Size

20 students

National Curriculum Alignment

This lesson aligns with the national curriculum standards for language and literacy, particularly in effective communication and text creation.

Lesson Structure

Step Number	Step Title	Length	Details
1	Introduction	5 mins	Briefly introduce the topic of complaint letters. Discuss why knowing how to write one is important.
2	Structure Overview	5 mins	Present the standard structure of a complaint letter (e.g., date, address, salutation, body, closing). Show examples.
3	Language and Tone	5 mins	Discuss the appropriate language and tone to use in complaint letters. Highlight polite vs. rude expressions.
4	Writing Activity	10 mins	Have students write a complaint letter using a provided prompt. Encourage them to use the structure and language discussed.
5	Peer Review	3 mins	Pair students to exchange their letters and provide feedback to each other. Remind them to focus on structure and tone.
6	Wrap-Up	2 mins	Recap the key points of the lesson. Highlight the importance of clear communication in complaints.
7	Homework Assignment	0 mins	Assign students to refine their complaint letters based on peer feedback, to be submitted via email.

Homework

• Refine the complaint letter drafted during class based on peer feedback.
• Send the revised letter to the teacher via email for assessment. (This will be done without any student presentations in class.)

Additional Notes

• Encourage students to think of real-life situations where they might need to write a complaint letter in their personal or professional lives.
• Be sure to check for understanding and clarity throughout the lesson by prompting questions and providing feedback.

Lesson script