As a UK level 3 travel and tourism lecturer, I have evaluated this essay by Molly Cooper on Customer Service and Business Travellers against set criteria such as grammar, factual correctness, writing style, plagiarism, correspondence to the topic, etc. Here are my remarks based on the criteria -
The essay is written in simple and clear language with appropriate use of paragraphs for different topics. However, there are some instances of grammatical errors and sentence structure issues which need to be corrected. For example - "do them" should be "to them" in the sentence "get their luggage do them as soon as possible".
Overall, the essay provides correct information on the topics of Customer Service and Business Travellers. However, there are some discrepancies in dates mentioned. For example, the date given at the beginning of the essay is 'Thursday, 5th January' but there is no year mentioned. Also, the title of the essay on Business Travellers says 'Thursday, 5th January' which is not relevant to the topic.
The essay is relevant to the topics of Customer Service and Business Travellers. The subtopics covered under Customer Service like examples of good and bad customer service, customer service situations, and benefits of good customer service are well-linked and explained. Similarly, the subtopics under Business Travellers like their expectations and examples of travel companies catering to their needs are appropriately covered.
The essay does not seem to have any instances of plagiarism as there are no directly copied sentences. However, it would be better to add references for the photo links provided at the end of each section.
The essay does not require any math calculations or complex definitions. The terms used are common in the industry and are explained in simple language.
Based on the above criteria, I would give this essay a score of 70 out of 100. While the content is relevant and well-explained, the grammatical errors and discrepancies in dates need to be corrected for a better score.